Find stalled surrogacy cases before anyone has to ask.
mysurro's To-dos check every active case against five waiting limits between milestones, from 60 days after a match with no signed contract to 21 days after a positive beta with no recorded heartbeat. A case that passes its limit appears on the follow-up list, and it leaves the list as soon as staff enter the missing date.
The five checkpoints
Each checkpoint measures the wait between one milestone and the next. When the wait passes its limit and the next milestone is still missing, the case is flagged.
- 60 daysafter the match: no agency contract sign date
- 60 daysafter the contract is signed: no legal clearance
- 90 daysafter legal clearance: no transfer date
- 14 daysafter the embryo transfer: no pregnancy test result recorded
- 21 daysafter a positive beta: no fetal heartbeat recorded
The checks apply to active cases, meaning cases that are matched, pregnant, or pending.
Why cases stall
Surrogacy cases rarely fail loudly. They stall. A journey passes through clinics, lawyers, insurers, and two families, and each handoff is a place where a task can wait because it belongs to nobody in particular.
By the time a parent asks what is happening, weeks may have passed. Follow-ups make the wait visible to the case team first, so the team can reach out before the family has to.
One clear item per case
Each rule looks only at the next missing step. A case that has no legal clearance is not also flagged for a missing transfer date, so the list shows one item per case instead of a pile of alerts for the same delay.
Nothing on the list has to be cleared by hand. It is worked out from the case dates every time it is opened, so a case drops off as soon as someone enters the date that was missing.
Dates that look wrong
Sometimes the wait is not real: a milestone date was typed with the wrong year. When an active case has a milestone date more than two years in the past, mysurro flags the date for checking instead of reporting a wait of years.
Who hears about it
A check runs every day. The first time a case passes a limit, its case managers and the agency's admins get a notification with a link to the case. Follow-ups work alongside the milestone tasks in mysurro case management, which assign the next step when a milestone is reached.
What follow-ups do not do
- They do not contact families, clinics, or lawyers. They tell the case team where to look.
- They do not change case dates. Staff enter or correct the date, and the alert clears on its own.
Questions, answered.
Last updated November 10, 2026
When does a surrogacy case count as stalled?
When an active case passes one of five waiting limits with the next milestone still missing: 60 days after the match with no contract sign date, 60 days after signing with no legal clearance, 90 days after legal clearance with no transfer date, 14 days after transfer with no pregnancy test result, or 21 days after a positive beta with no fetal heartbeat recorded.
How does a case leave the follow-up list?
Enter the missing milestone date. The list is worked out from the case dates each time, so the case drops off right away.
Who is notified about a stalled case?
The case's managers and the agency's admins, the first time the case passes a limit. A check runs every day.
What does "a milestone date looks wrong" mean?
An active case has a milestone date more than two years in the past, which is usually a typo. mysurro flags the date for checking instead of counting it as a wait.
More of the platform
See how mysurro fits your agency.
Book a demo with the Babytree Surrogacy team. Parents and surrogates can download the app.